With over fifteen years of experience in leadership roles within the BPO and financial services sectors, Patrice brings a wealth of knowledge and expertise to our organization. Throughout her career, Patrice has demonstrated a strong commitment to employee development and organizational growth. Her background in Operations and Learning and Development has equipped her with valuable skills in Training Needs Analysis, Communication, Facilitation, and Strategic Thinking. Additionally, her experience in Project Management and Performance Management ensures that she is well-equipped to lead our initiatives effectively. Patrice holds a Bachelor of Science in Business Administration and Management, as well as a master’s degree in Adult Education and Training. Her dedication to continuous learning is further evidenced by her role as a college professor at Macomb Community College, where she imparts her knowledge in business courses to eager minds.
Shanika Collier brings a robust background in technical support, demonstrating a high proficiency in resolving complex technical issues. Though she transitioned her career to the healthcare field, her enduring passion for technology remains evident. Currently, Shanika is pursuing higher education in Cloud Security, a field where she seeks to expand her expertise and make significant contributions.
In addition to her professional pursuits, Shanika is deeply committed to mentoring the youth of Detroit, MI. She is passionate about serving under-served communities and is an advocate for the mentorship of inner-city youth, recognizing the critical role guidance and support play in shaping their futures.
Balancing her professional and educational endeavors, Shanika is also a devoted mother and wife. She seamlessly integrates her personal and professional lives, striving to set a positive example for her family and community. Through her multifaceted roles, Shanika exemplifies dedication, resilience, and a heartfelt commitment to making a difference in both her professional field and her community.